Why Buy From Us?
- Over a Decade of Experience
- Fast Shipping
- Low Price Guarantee!
How long will it take for my order to ship and arrive?
Upon acceptance of your order, a confirmation will be sent to the email address you have specified in your account information. Orders are usually shipped with 48 hours of being placed, except when received after pick-up on Friday, all remaining orders will ship Monday.
Ground Delivery can take anywhere from 2-7 "Business Days" depending on location (most commercial carriers do not pick-up/ship/deliver Ground packages on Saturday or Sunday). If you feel that you should have received your order by a specific date, please contact us.
Some items offered for sale are eligible for Free 2 Day shipping as part of your Amazon Prime membership. This will be noted on any such eligible products. You must use our “checkout by Amazon” option to complete your purchase. This allows you to use all your existing Amazon information to make a purchase on our website.
How do I know if I am ordering on a secure site?
Amazon webstore encrypts your personal information, such as your credit card number, when transmitting over the Internet using SSL. When your browser is insecure mode, you will notice a blue bar at the top of the page and an unbroken key or lock at the bottom of the page.
What are you going to do with my name and order information?
HotTowelcabis.com does not rent or sell any personal information from web orders or any off-line orders to third parties. For more information, see our Security and Privacy Policies.
Which credit cards do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover.
Can I cancel My Order?
Most orders can be cancelled prior to shipping. If an item has already been processed, you will have to return the item according to our return policy.
How do I return a product that I purchased on-line?
HotTowelCabis.com is an authorized dealer for all the products we carry.Manufacturer warranties are in full effect.
If your order was damaged in transit, you must contact Customer Service immediately. Keep all boxes as you may be required to present these items to the shipping company. Once the damage has been verified, we will ship you a replacement with a return label for the damaged unit. If the item was drop-shipped, the replacement will be sent by the manufacturer.
Customers choosing to refuse an order will be treated as a refund under our return policy. Refused shipments are also subject to original and return shipping fees charged by the shipping company.
30 Day Return Policy: (non-defective merchandise) Most products may be returned within 30 Days (exceptions are listed below). You must obtain a return authorization first from Customer Service with return instructions.Customer is responsible for return shipping and securely packaging the product with original packaging in new, resalable condition. We recommend you insure the product for your protection.
Pre-moistened Towels – No Returns
Facial Steamers – No Returns
Opened containers of Essential Oil - No Returns
Upon receipt of the returned merchandise, you will be refunded the original purchase price and applicable sales tax, less a 15% restocking fee. Original shipping & handling fees are non-refundable.
We will not accept returns beyond 30 Days. This starts with the ship date of the actual merchandise.
For Warranty Service, please contact the manufacturer. If you require proof of purchase documentation, please contact Customer Service with your order number and we will be happy to help.
Do you ship internationally?
Yes. Contact us if you would like a quote for shipping to your International location. Please remember to include the item you would like shipped and your Country, City, and Postal Code. Shipments to International locations may incur additional customs or duty fees charged by authorities. It is the legal responsibility of the buyer or recipient of hottowelcabis.com products to pay these additional fees, when such fees are submitted for payment to buyer or recipient, by authorized Government Agencies or their representatives (UPS or FedEx will often act as agent for such fee/duty collection). It is our understanding that these products do NOT fall under NAFTA regulation.
Can I order via mail?
Of course! Although, we do take every precaution to make your online purchases secure, we accept mail orders as well. You can add items to the cart, proceed to checkout and print the final page as a mail order form. Send a check or money order along with order form to the address below. Please include a telephone number for contact and e-mail if you like to receive a confirmation of your order.
Attn: HotTowelCabis.com Division
5910 Sea Lion Place #160
Carlsbad, CA 92010